The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions.
Engage with customers via live chat to answer questions and resolve issues promptly.
Provide product or service information and assist with orders, payments, or troubleshooting.
Escalate complex inquiries to appropriate departments when necessary.
Keep accurate records of all customer interactions in the CRM system.
Maintain a courteous and professional attitude while handling multiple chat conversations.
Meet performance goals including response time, accuracy, and customer satisfaction.
Stay updated on company products, policies, and updates to ensure accurate communication.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Ability to stay calm and efficient under pressure.
Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent; customer service experience preferred.
Experience in remote customer service or virtual assistant roles.
Knowledge of CRM systems and online support tools.
Flexibility to work different shifts, including evenings or weekends if needed.
...petrochemicals, energy, oil & gas, and pharma & biopharma. With over 32,000 employees, Bilfinger upholds the highest standards of safety and quality, generating revenue of more than 5 billion in the financial year 2024. To achieve its goals, Bilfinger has identified...
...schedules availablechoose from all shifts for added flexibility. Proficiencies Meeting physical requirements of the job High School / GED Basic computer skills Ready to build something you can be proud of? Apply and help us deliver quality with every unit....
...Senior Communications Officer Are you a storyteller at heartsomeone who sits in a meeting, hears a spark of an idea, and immediately... ...) plan ~24 days of PTO and 12 paid holidays ~ Individual medical, dental, and vision 90% employer-paid ~ Employer-paid Short...
...dental and vision coverage ~ Paid time off plan ~ Health savings account (HSA)~401k savings plan ~ Access to wages before pay day with myFlexPay ~ Flexible spending accounts (FSAs)~ Short- and long-term disability coverage ~ Work-Life resources ~ Paid...
....Pallet breakdown and hand cart delivery experience preferred. RequirementsMust be 21+ years of age.Valid Class A Commercial Drivers License with a clean driving record (including no single DUI in the last 3 years and no multiple DUIs within the last 10 years)...