Job Description

City Rochester

State MN

Remote YES

Department Mayo Clinic Platform

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Senior Digital Content Strategist understands and guides content solutions prioritized by Mayo Clinic stakeholders and MCP partners, with a primary focus on transforming complex, ambiguous, and emerging clinical, technical, and operational training into clear, actionable digital artifacts for end users. Leads innovative projects or agile teams for the development of products and services where delivery of content is core functionality, particularly training and enablement assets designed to support adoption and performance often serving as the initial executor when requirements and standards are not yet defined.  

Works as part of a team to analyze and apply available user and business intelligence to effectively define digital solutions that meet institutional and business goals and partner with subject matter experts to distill novel or highly technical information into user-centered training materials. Establishing exemplary artifacts that inform future scalable development. 

Plans for end-to-end life cycle of evidence-based health education content in text, voice and multimedia formats delivered through digital channels to meet business objectives by empowering target audiences to take action with emphasis on first-of-its-kind or high-complexity content. 

Develops and documents data-driven content strategy plans/recommendations to help drive efficient content development and stakeholder consensus that support efficient development of scalable training artifacts and consistent end-user experiences. 

Performs research and experiments with new platforms and new content types, and through a strong understanding of practice, patient and consumer needs, works to improve the user experience, with an emphasis on clarity, usability, and learning effectiveness for end users, particularly where standard approaches are insufficient.  

Provides direction and input to internal and external digital content creators, guiding the development of training artifacts and ensuring alignment with content standards and end-user needs, and enabling other team members to apply established approaches once complexity has been resolved.  
May provide direct supervision. 

Serves as a mentor to colleagues, sharing expertise in translating complex material into effective training and enablement content.  

Performs other duties as needed.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Bachelor's degree in journalism, communications, human-computer interaction design or related field. Seven years of experience developing multimodal health information for innovative digital solutions that demonstrate leadership, initiative, and use of content strategy to inform content development and delivery. Background in health- or science-related information or subject matter expertise in health and wellness. Strong analytical, problem-solving and ideation skills. Familiarity with principles of user experience design and ability to help guide user experience content standards and development. Proven track record for making strategic and deadline-driven digital content decisions and creating content solutions that meet business goals and user needs. Experience in project management and experience working in an agile content development environment. Knowledge or experience with content modeling, content auditing, and structuring content for omni-channel delivery (e.g., web, social, mobile, print, voice, commercial syndication, electronic health record) preferred. Experience with authoring tools and technologies in a structured authoring environment, content delivery practices, content metadata, and content translations. Demonstrated ability to manage people, process and projects. Experience in plain language and inclusive language. Excellent interpersonal skills to include presentation, team facilitation and written communications. Ability to work independently and manage a varied workload and multiple priorities.

Exemption Status

Exempt

Compensation Detail

$105,352.00 - $147,472.00 / year.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday; 10%+ travel may be required.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Joy Kundrata

Job Tags

Full time, Remote work, Monday to Friday, Flexible hours, Weekend work,

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