Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing, troubleshooting, and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly.
This role is ideal for individuals who enjoy tech support, problem-solving, and helping people, with or without prior healthcare experience.
Provide remote support to patients using telehealth portals, patient apps, and electronic forms.
Troubleshoot login issues, device compatibility, and user account errors.
Assist clinic staff in resolving technical workflow challenges.
Document cases in the ticketing system and escalate complex issues when necessary.
Deliver outstanding customer care in every interaction.
Maintain HIPAA compliance and patient privacy standards.
Required:
Strong communication and customer service skills
Basic technical troubleshooting ability
Comfortable working fully remote
Ability to multitask and problem-solve
Preferred (but not required):
Helpdesk, IT support, or customer service experience
Healthcare or telehealth support exposure
Familiarity with EHR systems (Epic, Cerner, etc.)
$72,000 $88,000 annual salary
Quarterly performance bonuses
Medical, dental, and vision insurance
401(k) with employer match
Paid training + paid certifications
Home office stipend
Career advancement program with mentorship
Astra Health West is committed to building a modern, tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation, flexibility, and professional growth.
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