Job Description

Job Summary: The Receptionist is the first point of contact for customers visiting or calling the dealership. This role is responsible for creating a positive, professional, and welcoming experience while efficiently directing customers to the appropriate department. The Receptionist also provides administrative support to the sales, service, and management teams to help ensure smooth daily operations. About Us: From Sterling Edwards opening Alabama’s first Chevrolet dealership in downtown Birmingham to celebrating our 100th anniversary in 2016, Edwards Chevrolet Downtown has weathered many challenges and celebrated many milestones. Despite two World Wars, the Great Depression, the 1966 Fire, and the Great Recession, Edwards Chevrolet Downtown remains one of the oldest family-owned Chevrolet dealerships in the country. With both our Downtown and Highway 280 locations, being treated like family will last a lifetime, and in many cases generations. Benefits may include: * 401K after a year and the company matches 2% * Health Insurance

• Dental Insurance
• PTO: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years
• Holidays: 4th of July, Labor day, Thanksgiving, Christmas Day, and New Years Day

Key Responsibilities Customer Service & Reception * Greet customers promptly and warmly as they enter the dealership. * Answer and direct incoming phone calls using a multi-line phone system. * Provide basic information about dealership services, hours, and departments. * Maintain a clean, organized, and professional reception area and waiting zone. Administrative Support * Check in customers for sales or service appointments. * Enter customer information into CRM or scheduling systems. * Assist with preparing forms, documents, and basic correspondence. * Sort and distribute mail, packages, and internal communications. * Process payments for service customers when needed (optional based on dealership). Coordination & Communication * Notify sales or service staff when customers arrive for appointments. * Communicate customer needs and concerns to appropriate team members. * Support dealership events, promotions, and customer appreciation activities. * Collaborate with office staff on daily operational tasks. Qualifications * High school diploma or equivalent. * Previous receptionist or customer service experience preferred. * Strong communication and interpersonal skills. * Ability to stay organized in a fast-paced environment. * Basic computer proficiency (email, scheduling, CRM systems). * Professional appearance and demeanor. * Bilingual skills (Spanish/English) are a plus. Work Environment * Front desk / lobby area in a dealership showroom. * Frequent interaction with customers, salespeople, service advisors, and management. * Requires extended periods of sitting and occasional light lifting. Why Join Our Team? * Friendly and supportive dealership culture. * Opportunities for career growth in automotive sales or office administration. * Competitive pay and benefits Edwards Chevrolet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Tags

Full time, Work at office, Local area,

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