Hotel Night Auditor
AC & Element Miami DT
Full-time
Job Summary: We are seeking a detail-oriented and customer-focused Night Auditor to join our team at AC & Element Miami Dt hotel. The Night Auditor will be responsible for overseeing the front desk operations during the night shift, ensuring a smooth and efficient guest experience while also managing financial reporting and reconciliation of the hotel’s daily transactions.
Key Responsibilities:
Guest Services:
- Provide exceptional customer service to guests during check-in and check-out processes.
- Address guest inquiries and resolve any issues promptly and efficiently, ensuring guest satisfaction.
- Maintain a welcoming and professional demeanor while interacting with guests and staff.
Financial Reporting:
- Perform nightly financial reconciliation, including verifying all posting transactions, balancing cash registers and preparing the daily revenue report.
- Review and post charges to guest accounts in accordance with hotel policies and procedures.
- Prepare and audit financial statements and reports, reporting discrepancies to management.
Front Desk Operations:
- Manage the front desk operations, maintaining a smooth flow of check-ins and check-outs, and responding to phone calls and emails as necessary.
- Ensure guest information is accurately recorded in the hotel management system.
- Handle the nightly audit process, which includes balancing accounts and ensuring compliance with hotel policies.
Safety & Security:
- Ensure the security and safety of the hotel premises and its guests during the night hours.
- Monitor surveillance equipment and respond to any suspicious activities or emergencies as needed.
Collaboration:
- Communicate effectively with day shift staff regarding any issues or events that occurred during the night.
- Collaborate with other departments to ensure that guest expectations are met and maintain a seamless operation.
Qualifications:
- High school diploma or equivalent; additional education in hospitality management is a plus.
- Previous experience in a hotel front desk or accounting role preferred.
- Proficient in hotel management software and Microsoft Office Suite.(LightSpeed - Marriott system a plus)
- Strong numerical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Flexibility to work nights, weekends, and holidays as required.
Personal Attributes:
- Customer-oriented with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to remain calm in stressful situations.
- Reliable and punctual, with a strong work ethic.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career advancement within the hotel
- A supportive and vibrant team environment
- Employee discounts on accommodations and services
If you are passionate about hospitality and enjoy working during the night to create exceptional experiences for our guests, we encourage you to apply for the Hotel Night Auditor position at AC & Element Miami DT.
We look forward to welcoming you to our team!
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