Job Description

We are looking for a friendly and motivated member to join our hotel office team. They would be responsible for answering phones, taking hotel and dinner reservations, as well as checking in and out for the inn. We are primarily looking to fill afternoon shifts from 2-8:30 pm on Fridays and Saturdays, with more days available. Perfect part-time job for a student or retirement! Responsibilities:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company: The Brae Loch Inn is a Cazenovia institution, serving guests since 1946. The restaurant had been family-owned for all 79 years and continues to honor its Scottish roots.

Job Tags

Part time, Work at office, Afternoon shift,

Similar Jobs