Job Description

Description Position at Hearth & Home Technologies, LLC Every professional wants to work for an industry leader. Now is your chance as Hearth & Home Technologies is hiring a Customer Service Support Representative in Lake City, MN. A career at Hearth & Home Technologies puts you in the position of working with the most popular brands in the industry, and having an impact on a product that people love. The hearth is the center of the home and family life. Hearth & Home Technologies provides careers that fuel your professional growth. You've already reached an impressive level of success in your career, and now is the time to capitalize on all of your skills in a rewarding career without limits. The team you work with will be highly skilled and trained. The products and company you represent are best-in-class. As aCustomer Service Support Representative, you will support the vision and goals of HHT by serving as the front line communication with dealers and distributors by processing purchase orders and providingparts availability and pricing. Position Details Pay range: $18.00 to $21.00 per hour (based on skills & experience) Shift details:8:00 AM - 4:30 PM (Core Hours) Monday - Friday Potential for Remote work on Fridays Occasional OT as needed HHT Benefits Starting Day 1 Paid Time Off: 128 hours (prorated from start date) 8 Paid Holidays Access to Earnings On a Daily Basis 401kwith company match Health Care: full medical, dental, and vision Additional Benefits Quarterly Profit Sharing (Eligible after 1 year of service) Tuition Reimbursement (Eligible after 6 months of service) Paid Parental Leave (Eligible after 1 year of service) $10,000 Adoption / Surrogacy Reimbursement (Eligible after 1 year of service) What You Will Do: Answer phone calls from customers, dealers and distributors requiring expertise related to product knowledge, pricing, product availability, use of available resources, and managing customer expectations. Identify and meet the needs of each customer following HHT policies and procedures. Respond to inbound emails and make follow-up calls to ensure customer satisfaction. Accurately process orders for sales and warranty. Answer and log phone calls using Five9 platform. Coordinate customer shipments according to customer need and shipping schedule. Expedite orders following scheduling guidelines. Enter return material authorizations following HHT guidelines. Minimum Qualifications and Experience: Previous customer service experience preferred Hearth industry experience preferred Familiar with Microsoft Office & Excel Salesforce or Five9 experience preferred Accurate typing and data entry skills Strong verbal and written communication skills Understand and maintain confidential information Handle continuous improvement driven change with a positive attitude Ability to multi-task effectively About Working for Hearth & Home Technologies Take ownership of your career with a job that ignites your passions and rewards your hard work. At Hearth & Home Technologies, you will have the opportunity to Burn Brighter working with a supportive team developing industry-leading hearth products. Hearth & Home Technologies is an operating division of HNI Corporation (NYSE: HNI). We design, manufacture and distribute a wide variety of gas, electric, wood and biomass burning fireplaces, inserts, stoves and accessories. Lakeville, Minnesota is our home, but we have locations throughout the United States. As we continue expanding our operations, we're looking for leaders who are confident in what they do, but open to learning from others. Hardworking professionals who take pride in their company as much as their work. Are you ready to drive meaningful change to our business, to learn through challenging work experiences and to act like an owner? In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. Our company endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at careers@hearthnhome.com. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

Job Tags

Similar Jobs