Job Title: Amazon Connect
Job Location: Dallas, TX
Job Type: Contract
Job Description:
Respond to and implement intake requests from contact centre business units prioritized by Product Owner
Deliver prioritized tasks based on operational urgency and platform squad alignment
Develop and maintain AWSbased solutions using services like Lambda DynamoDB Connect Lex and Polly
Monitor system health and performance via AWS CloudWatch
Implement infrastructure changes using AWS CDK
Collaborate across squads to support platform enhancements
Track progress and provide updates through established workflows and tools
Technology and Platform Requirements
Technologies Tools
AWS Services
AWS Connect
AWS Dynamo DB
AWS Lambda
AWS Lex
AWS Poly
AWS Cloud Watch
AWS CDK
Programming languages
Java Typescript Python
Geography Requirements Contract Duration and Supervision of Project Team
Offshore Resources Mixed Working hours will need to overlap with the Dallas based team
Duration of Contract Expected Start January 1, 2026, and is a full 1-year SOW with the expectation support will be extended annually
Supplier to define Resource Squad and align titles to the existing rate cards Identify quantity of resources needed Title Role and how squad will be allocated No more than 8 resources will be approved for this project
Supplier to specify the role of the resource who will be responsible for the team supervision Team will be Managed primarily by the Supplier with guidance of direct work deliverables to come from American Airlines Employee team manager
Proven Experience
Proven experience in this area will help supplier decision
Mandatory Skills:
Node.js,React,Amazon Connect
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